Privacy Policy & Terms of Use for Route Runner
Privacy Policy for Route Runner
Effective Date: 05/09/2026
Thank you for using Route Runner (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you download and use the Route Runner mobile application (the “App”), available on the Apple App Store and Google Play Store.
We are committed to protecting your personal data and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU GDPR, the California Consumer Privacy Act (CCPA), and other relevant regulations in the United States and globally.
1. Information We Collect
When you use the Route Runner app, we collect various types of information to enable functionality, improve the user experience, and support our business operations.
1.1 Personal Identifiable Information (PII)
We may collect the following personal information directly from you:
Full Name
Email Address
This information is collected when you register, subscribe, or contact us for support.
1.2 Location Data
With your permission, we collect precise and approximate geolocation data. This allows the App to:
Track your delivery routes
Provide regional analytics and workload insights
Enhance the core functionality of the diary/logging features
You can opt out of location tracking at any time via your device settings, although this may affect core app functionality.
1.3 App Usage Data
We collect anonymous usage information to understand how users interact with the App, including:
Number of parcels delivered per day/week/year
Session duration and frequency
Feature interactions
Crash reports and error logs
1.4 Device and Technical Data
We may also collect technical data including:
Device model and operating system
App version
IP address
Time zone and language settings
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide core app functionality
To personalize your experience and display relevant information
To analyze usage patterns and improve app performance
To provide customer support
To send notifications related to account activity, updates, or promotional offers (only with your consent)
To comply with legal obligations and enforce our Terms of Service
3. Legal Bases for Processing (UK/EU Users)
We rely on the following lawful bases for processing your personal data:
Consent: When you voluntarily provide information and accept data tracking or notifications
Contractual necessity: To fulfill our obligations to you as a user of the app
Legitimate interests: For business analytics, troubleshooting, and service improvements
Legal obligation: Where required by applicable law
4. Sharing and Disclosure of Information
We do not sell or rent your personal data. We may share your data in the following limited scenarios:
With service providers: We use third-party services such as:
Firebase (Google) for backend infrastructure, authentication, and analytics
Google Play Services and Apple App Store for distribution and billing
Analytics providers for performance and usage insights
All third parties are bound by strict data processing agreements.
With law enforcement or regulators if legally required
In business transfers, such as a merger or acquisition, in accordance with applicable privacy laws
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
Encryption (in transit and at rest)
Secure authentication mechanisms
Role-based access control
Regular security audits
While we take all reasonable precautions, no method of transmission or storage is 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to provide you with the service and fulfill the purposes outlined in this policy. Upon termination of your account or request for deletion, we will securely erase your data, unless retention is required by law.
7. User Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: Request access to the personal data we hold about you
Correction: Request corrections to inaccurate or incomplete data
Deletion: Request erasure of your personal data (“right to be forgotten”)
Objection: Object to data processing in certain cases
Data Portability: Receive a copy of your data in a portable format
Withdraw Consent: If processing is based on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at: contact@routerunnerapp.com
8. International Data Transfers
Your information may be stored or processed outside of your country, including in the United States or United Kingdom, where data protection standards may differ. We ensure appropriate safeguards are in place for cross-border transfers.
9. Children’s Privacy
The Route Runner app is not intended for children under the age of 13. We do not knowingly collect or solicit personal data from anyone under this age. If we become aware that we have collected personal data from a child, we will delete it immediately.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted within the app and/or on our website. We encourage you to review the policy regularly. Continued use of the app after changes indicates your acceptance of the revised terms.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: contact@routerunnerapp.com
App Name: Route Runner
Jurisdiction: United Kingdom & United States
Terms of Use for Route Runner
Effective Date: 05/09/2026
Last Updated: 05/09/2026
Welcome to Route Runner ("we", "us", "our", or the "App"). These Terms of Use (“Terms”) govern your access to and use of the Route Runner mobile application, including all content, features, services, and functionality offered through the App.
By downloading, accessing, or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.
1. Eligibility
To use Route Runner, you must:
Be at least 13 years old (or the minimum age required in your country)
Have the legal capacity to enter into a binding agreement
Not be barred from using the App under applicable laws
If you are under the age of majority in your jurisdiction, you must have your parent or guardian’s permission to use the App.
2. Purpose of the App
Route Runner is designed to help delivery drivers:
Track and manage daily, weekly, and yearly parcel deliveries
Monitor workload patterns
Log delivery performance and metrics over time
The App is intended for personal productivity purposes only. It is not a navigation tool, employer management system, or delivery platform.
3. User Accounts
You may be required to create an account and provide your name, email address, and location data. You agree to:
Provide accurate, current, and complete information
Keep your login credentials secure
Notify us immediately of unauthorized use or security breaches
You are responsible for all activities that occur under your account.
4. Subscription & Payment
Route Runner offers weekly, monthly, and annual subscription plans. Payment is handled via:
Google Play Store (for Android users)
Apple App Store (for iOS users)
All purchases are subject to the terms and conditions of the respective app store. We do not process or store payment information directly.
5. User Responsibilities
You agree to use the App:
Only for lawful purposes
In a manner that does not infringe on others’ rights or violate laws
In accordance with these Terms and our Privacy Policy
You must not:
Attempt to reverse-engineer, decompile, or modify the App
Use the App to process third-party data
Upload malicious software or interfere with the App’s performance
Sell, rent, or exploit any part of the App or its data
6. Data and Privacy
Your use of the App is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.
Important: Under no circumstances may the data collected or stored by the App be used outside of your own personal needs. We strictly prohibit any form of data exploitation, redistribution, or repurposing.
7. Intellectual Property
All intellectual property rights in the App and its content (including but not limited to code, design, logos, text, and graphics) are owned by Route Runner or licensed to us.
You may not copy, reproduce, distribute, or create derivative works from any part of the App without prior written consent.
8. Termination
We reserve the right to suspend or terminate your access to the App at our discretion, without notice, if:
You breach these Terms
Your behaviour harms the App or its users
Required by law or governmental request
Upon termination, your rights to use the App will cease immediately.
9. Disclaimers
The App is provided “as is” and “as available” without warranties of any kind. We do not guarantee:
That the App will be uninterrupted or error-free
That data logged or tracked will be accurate or complete
That the App will meet your expectations or productivity goals
You use the App at your own risk.
10. Limitation of Liability
To the maximum extent permitted by law, Route Runner and its affiliates shall not be liable for:
Any indirect, incidental, or consequential damages
Loss of data, business, or profits
Unauthorized access or data breaches
Our total liability is limited to the amount you paid (if any) in the 12 months prior to the claim.
11. Indemnity
You agree to indemnify, defend, and hold harmless Route Runner, its affiliates, and its personnel from any claims, damages, liabilities, and expenses arising from:
Your use of the App
Your breach of these Terms
Any violation of law or third-party rights
12. Changes to the Terms
We may update these Terms from time to time. You will be notified of material changes in-app or via email. Continued use of the App after changes are made constitutes your acceptance of the new Terms.
13. Governing Law
These Terms are governed by the laws of:
The United Kingdom (for UK users)
The State of California, USA (for US users)
You agree to resolve any disputes in the appropriate courts of these jurisdictions.
14. Contact Us
If you have any questions about these Terms, please contact us at:
Email: contact@routerunnerapp.com
App Name: Route Runner